Saturday, June 15, 2013

Squeaky Wheel Gets the Grease - Live Contact Leads Provides Live Transfer Leads with A+ Service

I think we all heard this saying before, "Squeaky wheel gets the grease".  

I am mentioning this because my business thrives on squeaky wheels.  

We keep plenty of wd40 in our office.  I know your next question is "why is he talking about this?"  

When you are a lead provider, you really need to know how to jump through hoops to make your customers happy.  If not, you will labeled a scammer or what ever name they call bad lead providers.  

We feel besides delivering leads, providing great service is the second most important thing to have customers coming back.  Time and time again, I have competitors client's calling me and telling me stories or poor service.  

What I am trying to say is that you sometimes need to demand service.  I tell my clients, if you can't get me on the phone, email me.  I know I can do more for those clients, fix campaigns instead of saying, "that's just how it is."  It's hard for us to adjust the campaign when it is over so I ask my clients to give feedback during so I can have a chance to make it right.  

We handle the campaign in it's entirety.  From point A to point B.  Is everyone happy?  

I'll admit, it is tough to make every single client happy.  There are certain leads that work best for certain industries.  I prefer a live lead that is at the peak of their emotional interest.  Some clients have trouble handling them.  I try to prepare them as best as possible.  We know live leads and you know your industry.  I have suggestions how to answer the phone.  If you use them, they will benefit you.  All I am saying is if you are not happy, speak up but be kind.  I know most live lead generation companies do not operate like we do but speak up till you are getting the results you were quoted.  I know, if we don't reach those goals, we don't get the re-order and our business is built on residual business. 

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