Squeaky Wheel Gets the Grease - Live Contact Leads Provides Live Transfer Leads with A+ Service

I think we all heard this saying before, "Squeaky wheel gets the grease".  

I am mentioning this because my business thrives on squeaky wheels.  

We keep plenty of wd40 in our office.  I know your next question is "why is he talking about this?"  

When you are a lead provider, you really need to know how to jump through hoops to make your customers happy.  If not, you will labeled a scammer or what ever name they call bad lead providers.  

We feel besides delivering leads, providing great service is the second most important thing to have customers coming back.  Time and time again, I have competitors client's calling me and telling me stories or poor service.  

What I am trying to say is that you sometimes need to demand service.  I tell my clients, if you can't get me on the phone, email me.  I know I can do more for those clients, fix campaigns instead of saying, "that's just how it is."  It's hard for us to adjust the campaign when it is over so I ask my clients to give feedback during so I can have a chance to make it right.  

We handle the campaign in it's entirety.  From point A to point B.  Is everyone happy?  

I'll admit, it is tough to make every single client happy.  There are certain leads that work best for certain industries.  I prefer a live lead that is at the peak of their emotional interest.  Some clients have trouble handling them.  I try to prepare them as best as possible.  We know live leads and you know your industry.  I have suggestions how to answer the phone.  If you use them, they will benefit you.  All I am saying is if you are not happy, speak up but be kind.  I know most live lead generation companies do not operate like we do but speak up till you are getting the results you were quoted.  I know, if we don't reach those goals, we don't get the re-order and our business is built on residual business. 

Livecontactleads.com is the only Live Contact Leads - Any other site claiming to be Live Contact Leads is a Competitor using our Name

It has come to out attention that one of our competitors has created a website with our name with their phone number.  I am not going to name names or direct you to the site because that would just be plain silly.  All I can say is if the phone number isn't 866-256-6348, then it's not us.  It's kind of funny that this has happened.  It actually places a lot of value in what we are doing.  For them to take the time to build a site on a like domain, to try and take traffic from us.  

Best Regards,

Michael Bendett 

Live Contact Leads

info@livecontactleads.com 

ph 866-256-6348 ext. 101   | fax 866-256-6295

www.livecontactleads.com

To Leave a Message or Not To Leave a Message

Has  anyone ever got tired of leaving messages and not getting a return call?  I think all of us salesman(saleswoman) has felt this way.  Dialing just to leave a message.  With live transfer leads, you get the prospect on the phone, right then and there with an interest.  Sometimes, they won't buy right then and there and we need to do a call back.  

Question is, if we get voice mail, do we leave a message?  The way I look at it is that there are a couple variables in play that we need to address before we make a decision.  We want to get them on the phone.  Check out below.

• Consumer or Business - I would treat these different.  I would not leave a voice mail on a consumer line.  Most times, you are calling a cell phone and if someone misses a call, there is a good chance they will call back to see who called them.  For a business,  I would leave a message.  You want to stay in front of your clients as much as possible so you need a good hook in the message.  I used to say "I was checking to see if you got the updated price list, those wammajammas are on sale, call me back to go over the special pricing for you..."  Did they call back?  If they needed wammajammas at a good price, then yes.
• 1st call - I never leave a message on someones voice mail if I plan to call them again later that day.  I do tend to harass prospects sometimes.  As long as I get a disposition, I am good.  I am amazed how many people call my business and don't leave a message.  

To sum up things, if you sell insurance to consumers, do not leave a message on a cell phone.  If it's a home phone, make a judgement call.  I don't call any solicitor back that has called my home line.  If it's a business, leave a voice mail if you think they will call back from it.  If it's in the morning, don't.  Try them again.  I have only seen someone being successful in sales when they are persistent.   

Best Regards,

Michael Bendett 

Live Contact Leads

5645 Coral Ridge Dr. Suite #128

Coral Springs, FL 33076

info@livecontactleads.com 

ph 866-256-6348 ext. 101   | fax 866-256-6295

www.livecontactleads.com

Live Transfer Leads Generation Tip - Answer the phone - Livecontactleads.com

One of the most amusing parts of running a live transfer leads generation business is getting to listen to all the different pitches you hear.  Some are good and some are bad.  Some are very amusing.  Too many times I hear the sales person just letting the buyer take control of the conversation.  I wonder, who is selling who?  Is the buyer selling themselves out of the deal or is the sales person not even trying?  

I feel it is essential for the sales person to take control of the conversation from the beginning.  Now I ''m not talking about not letting the buyer talk.  I'm talking about guiding the conversation.  I always talk about splitting the conversation into 4 parts.  The greeting, pre-qualifying, pitch and close.  Everyone forgets about the greeting portion.  I never say how may I help you.  I called a company, OMG Fast and they answered, " This is OMG Fast, How can we speed up your day?"  Gave me a little chuckle.  Some companies thank you when you call, which I always like.  Who doesn't?  If you are getting a live transfer, answer like " Thank you for transferring, this is Michael, can I ask who I am speaking with?"  Then I tell them what I am going to do, " Thank you Michelle, I'm going to ask you a few question to make sure you qualify for this special program."  I like to reiterate what motivated them for the call in the first place.  "What motivated you to transfer to us today?"  Slip that in as your 1st or 2nd question.  Listen carefully.  This will tell you what to emphasize on your pitch.  

Next time you are pitching someone from a live transfer lead, remember, someone might be listening and getting a good laugh at of it.  LOL!