Live Transfer Leads Generation Tip - How To Organize Your Sales Pitch

With Live Transfer Leads, you really need to have an organized pitch. I love when client's take my advice about organizing their pitch.  

Do You Really Have It?

I have so many clients who say "thanks, but I got it." I then listen to the recordings to see how they are doing and get a couple good laughs. In this day and age, the know it all's have to step aside and eat some humble pie. There are many things we can learn from each other. As soon as you realize I am here to help make you more successful, the better chance you will make some deals.  

Here is a basic pitch to take a live transfer divided into 5 sections.  

All you need to do is applying your business toward it.

1. Greeting:  

Taking a live transfer, you need to automatically Thank them for transferring. Identify yourself and ask who your speaking to. This will let you take control of the call. Saying "How may I help you?" gives them to much control. Make sure to start up a .doc. 

2. Pre-Qual:  

Here is where you see if someone is worthy of your pitch. You need to make sure they can qualify so get out those questions, write them out on your.doc. Also, mix in some information gathering questions in there too.   

3. The Pitch:  

This is where you build value to your product or service. You need to go over the benefits of your product or service, why thus consumer or business wants to do business with you. You need to know what the prospects hot button is. A good way to start this section is "What motivated you to transfer to me today?" It's a good way to remind them of the emotion that they felt prior. Right there, you should get the hot button. Up play the features that goes around that hot button. You really should know all of your product or services hot buttons. Have a different direction for each of those on your pitch. Include them all in your doc.  

4. The Close:  

ABC, Always be closing. I don't remember where I heard that from but it stuck with me. I always feel it is important to give a choice of products or services, not just a yes or no. Most people will just say no. My kid says it everyday, so do I. What makes you think you are different. I ask my child, do you want the squeezy pouch or the fruit cup. 9 time out of 10, he chooses one. I love this approach. What you should do is have 2 packages. An A and B choice. Sometimes even go further and tell them which one they should take. "Do you think the smaller one would be best for you?" Saying this knowing that you don't care which package they take as long as they take one of them. Write these all down on your .doc.

5. Objections:  

Write down all the objections you think they will say. Below each objection, write a comeback.  If you have been selling for a while, you will know what they will say before they say it. You should have it written down what you should say when they say it.  Say that 5 times fast! Write them all on your .doc.

Now once you are done, role playing is the next step. 

I am a cold chicken kind of guy myself, but I know, I should always practice my pitch. Always practice.  You really need to take the time to do this.  Some are a born phone pro. The natural sales person still needs to harness their talent. Look at all the professional athletes. They didn't get there by just showing up. 

Take it from me. The best sales person is the ones that have practiced a written pitch.

Mike Bendett 

info@livecontactleads.com 

Squeaky Wheel Gets the Grease - Live Contact Leads Provides Live Transfer Leads with A+ Service

I think we all heard this saying before, "Squeaky wheel gets the grease".  

I am mentioning this because my business thrives on squeaky wheels.  

We keep plenty of wd40 in our office.  I know your next question is "why is he talking about this?"  

When you are a lead provider, you really need to know how to jump through hoops to make your customers happy.  If not, you will labeled a scammer or what ever name they call bad lead providers.  

We feel besides delivering leads, providing great service is the second most important thing to have customers coming back.  Time and time again, I have competitors client's calling me and telling me stories or poor service.  

What I am trying to say is that you sometimes need to demand service.  I tell my clients, if you can't get me on the phone, email me.  I know I can do more for those clients, fix campaigns instead of saying, "that's just how it is."  It's hard for us to adjust the campaign when it is over so I ask my clients to give feedback during so I can have a chance to make it right.  

We handle the campaign in it's entirety.  From point A to point B.  Is everyone happy?  

I'll admit, it is tough to make every single client happy.  There are certain leads that work best for certain industries.  I prefer a live lead that is at the peak of their emotional interest.  Some clients have trouble handling them.  I try to prepare them as best as possible.  We know live leads and you know your industry.  I have suggestions how to answer the phone.  If you use them, they will benefit you.  All I am saying is if you are not happy, speak up but be kind.  I know most live lead generation companies do not operate like we do but speak up till you are getting the results you were quoted.  I know, if we don't reach those goals, we don't get the re-order and our business is built on residual business. 

Livecontactleads.com is the only Live Contact Leads - Any other site claiming to be Live Contact Leads is a Competitor using our Name

It has come to out attention that one of our competitors has created a website with our name with their phone number.  I am not going to name names or direct you to the site because that would just be plain silly.  All I can say is if the phone number isn't 866-256-6348, then it's not us.  It's kind of funny that this has happened.  It actually places a lot of value in what we are doing.  For them to take the time to build a site on a like domain, to try and take traffic from us.  

Best Regards,

Michael Bendett 

Live Contact Leads

info@livecontactleads.com 

ph 866-256-6348 ext. 101   | fax 866-256-6295

www.livecontactleads.com

To Leave a Message or Not To Leave a Message

Has  anyone ever got tired of leaving messages and not getting a return call?  I think all of us salesman(saleswoman) has felt this way.  Dialing just to leave a message.  With live transfer leads, you get the prospect on the phone, right then and there with an interest.  Sometimes, they won't buy right then and there and we need to do a call back.  

Question is, if we get voice mail, do we leave a message?  The way I look at it is that there are a couple variables in play that we need to address before we make a decision.  We want to get them on the phone.  Check out below.

• Consumer or Business - I would treat these different.  I would not leave a voice mail on a consumer line.  Most times, you are calling a cell phone and if someone misses a call, there is a good chance they will call back to see who called them.  For a business,  I would leave a message.  You want to stay in front of your clients as much as possible so you need a good hook in the message.  I used to say "I was checking to see if you got the updated price list, those wammajammas are on sale, call me back to go over the special pricing for you..."  Did they call back?  If they needed wammajammas at a good price, then yes.
• 1st call - I never leave a message on someones voice mail if I plan to call them again later that day.  I do tend to harass prospects sometimes.  As long as I get a disposition, I am good.  I am amazed how many people call my business and don't leave a message.  

To sum up things, if you sell insurance to consumers, do not leave a message on a cell phone.  If it's a home phone, make a judgement call.  I don't call any solicitor back that has called my home line.  If it's a business, leave a voice mail if you think they will call back from it.  If it's in the morning, don't.  Try them again.  I have only seen someone being successful in sales when they are persistent.   

Best Regards,

Michael Bendett 

Live Contact Leads

5645 Coral Ridge Dr. Suite #128

Coral Springs, FL 33076

info@livecontactleads.com 

ph 866-256-6348 ext. 101   | fax 866-256-6295

www.livecontactleads.com